FAQ
FAQs
How long does it take to dispatch to our customer?
Estimated dispatch time frames depend on the individual products and will usually be 1–2 working days after payment has been received. Our Suppliers cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate via email should any unforeseen circumstances arise.
Note: Delivery timeframes start after payment has been received and the item has been dispatched from the Supplier’s warehouse.
What if our customer provides an undeliverable postcode?
Our Suppliers do their best to offer Australia-wide shipping. However, there are still some postcodes in remote areas that are undeliverable for some SKUs. If our customer provides an undeliverable postcode, the order will be cancelled and refunded automatically via email. If you have further questions about delivering an item to an undeliverable postcode, please contact us for more information.
How does shipping to New Zealand work?
Some of our products will ship to New Zealand using their selected courier service. This will be indicated in the delivery section of the SKU. All orders over NZ$1000 will incur a Duty tax. The courier company will help to process this fee and charge the end customer on arrival.
What if our customer provides the wrong postage address?
Once we’ve received an order, the order details cannot be changed. You can cancel the order and resubmit the order with the correct address. However, please note that this may result in additional charges to the order. To avoid these charges, we encourage our customer to double-check the accuracy of their shipping address before placing an order.